Controller of personal data processing: SIA RG CONCEPT (hereinafter - RG CONCEPT), registration number 41203071134 , legal address: Riga, Hospitá1)u iela 14 -1, Riga, LV-1013, website address: www.paprika.lv.
The Privacy Policy provides information on how RG CONCEPT collects, processes, stores, shares, deletes and protects the Client's personal data, thus ensuring that the Client's personal data is processed legally, in good faith and in a transparent manner for the Client. The current version of the privacy policy is published on the RG CONCEPT website www.paprika.lv, in the Privacy Policy section.
Applicable legislation : Regulation No. 2016/679 of the European Parliament and the Council on the protection of natural persons with regard to the processing of personal data and the free circulation of such data (April 27, 2016).
RG CONCEPT is entitled to process the following personal data:
- Name, surname, personal identification number, delivery address, address of declared residence, telephone number and e-mail address;
- Data of identity documents (document number, date and place of issue, etc.);
- Data on the person's workplace and income;
- Communication data – e-mail, letter or other information related to the Client's communication with RG CONCEPT;
- Customer IP address information.
Basis for processing the customer's personal data:
- Customer's consent - The customer, as the subject of personal data, gives his consent to the collection and processing of personal data for certain purposes.
- Fulfillment of customer orders and execution of the transaction - in order for RG CONCEPT to fulfill the customer's order, it must collect and process certain personal data that is collected during or before the preparation of the order.
- Legitimate interests of RG CONCEPT - RG CONCEPT has the right to process the Client's personal data to the extent that it is objectively necessary to perform the specified activities.
- RG CONCEPT processes the Customer's personal data for the following purpose:
- For the preparation of offers;
- For the execution of sales transactions;
- To ensure delivery;
- To inform customers about news and current offers;
- For handling customer complaints related to the goods sold or the services provided;
- For business planning and analytics;
RG CONCEPT obtains the Customer's personal data when the Customer:
- Purchases products or services in RG CONCEPT stores or in the online store by identifying the Customer;
- Sign up to receive news from RG CONCEPT;
- Ask for a product or service offer or contact RG CONCEPT in connection with a complaint or information request, identifying the Customer;
- Participates in contests, lotteries or surveys;
Transfer of customer's personal data to third parties
- For delivery of goods - name, surname, e-mail, phone number, delivery address.
- RG CONCEPT is obliged to provide information about personal data to law enforcement authorities, courts or other state and local government institutions, if this results from regulatory enactments or the relevant institution's request for information.
- RG CONCEPT will provide the Client's personal data only to the necessary and sufficient extent in accordance with the requirements of regulatory acts and the objective circumstances of the specific situation.
Duration of storage of personal data
RG CONCEPT stores personal data in accordance with the defined purposes of personal data processing and the requirements of regulatory acts, as long as at least one of the following criteria exists:
- as long as the data subject's consent to the relevant personal data processing is valid, if there is no other legal basis for data processing.
- while RG CONCEPT has a legal obligation to store data in accordance with regulatory enactments;
- while RG CONCEPT can realize its legitimate interests in accordance with the procedures set forth in external regulatory acts.
Data Security and Data Correction
- All personal data of customers, which have become known to RG CONCEPT, are considered confidential information.
- The customer has the right to reasonably request that his personal data be supplemented, corrected, as well as that the processing of personal data be terminated or the data be deleted if it is outdated, incomplete or no longer corresponds to the originally stated purpose of data processing.
- The user of the RG CONCEPT online store has the right to delete his profile by sending a request to the e-mail: info@paprika.lv. In this case, the request is accepted only if it is sent from the same e-mail to which the user profile is registered.
- RG CONCEPT shall not be liable for any unauthorized access to personal data and/or loss of personal data, if it is beyond RG CONCEPT's control, for example due to the Customer's fault and/or negligence.
- The customer can contact SIA "RG Concept" in connection with withdrawal of consent, requests, exercise of rights of data subjects, complaints about the use of personal data and other issues concerning personal data.
Contact information of SIA "RG Concept":
- website www.paprika.lv,
- telephone number of the service department - 20175523
- Contact information of the appointed Data Protection Officer:
privatums@paprika.lv
Informing customers about a breach of personal data protection
- In the event that a breach of personal data protection could pose a high risk to the rights and freedoms of the Client, the Controller shall notify the Client of the breach of personal data protection without reasonable delay.
Changes in data processing
SIA „RG Concept” has the right at any time to unilaterally amend/supplement the Data processing procedures in accordance with the applicable legal acts, making them available to the Client on the website of SIA „RG Concept”.